Care guide

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If the responses below are not answering your questions, write us and we will respond within 3 business days.

Bags

How to take care of your Play Maxi bag

Your Play Maxi Bag is padded with foam, so treat it gently and it’ll stay plump for a long time.

Spot cleaning: Easily wipe away everyday marks with a soft, damp cloth and mild soap.

Hand wash only: If a deep clean is needed, wash gently by hand in cold water with soft detergent.

Avoid harsh chemicals: Do not use bleach, and avoid soaking the bag for long periods.

Air dry safely: Lay flat or hang to air dry away from direct heat. Do not dryer, iron, or place near radiators, as high heat can damage the foam structure.

Gems

How to take care your charm

Keep your unique charm looking bright and cheerful for as long as possible with a little extra love:

  • Watch for friction: When setting your bag down or squeezing into tight spaces, be mindful not to catch or drag the charm against rough surfaces to prevent scratching the beads or snagging the string.
  • Avoid overloading: Clip the sturdy metal carabiners to secure rings, zippers, or straps, but avoid pulling or hanging extra heavy items directly onto the bead string.
  • Protect from bad weather: Tuck your charm inside your bag or remove it during severe rain or snow to keep the metal hardware shiny and rust-free.
  • Keep Clean: Gently wipe down the beads and carabiners with a dry, soft cloth if they pick up dust or oils from daily use. Avoid harsh liquid cleaners or perfume sprays.