FAQ
If you wonder how to take care of your ALOT product, please read our Care guide.
If the responses below are not answering your questions, write us and we will respond within 3 business days.
Order
How long until you make my order?
Every piece is made by hand after you order it. Production takes 2 to 3 weeks. Then it ships, and delivery time depends on where you are (see “When will I receive my order?”). You will receive an email once your order leaves the studio.
Why "Made to order"?
Because we source and produce everything locally, we also care about waste. To avoid overproduction, we make exactly what you order. Your piece is made for you, not pulled off a shelf.
Can I modify my order?
Write to contact@alotstore.com as soon as possible with your order number and the change you need.
If the production of your item hasn't started, we will be able to consider your modification. Once production has started, we can’t change color or model.
Can I exchange an item?
Yes, you have 14 days from delivery to ask for an exchange.
To do so you need first to send your order back to us. The item must be unused, with its tags and original packaging.
Once we will have received it and proceed to a refund, you will be able to order the new item you want.
Write to contact@alotstore.com with your order number to start the process.
Can I cancel my order?
Contact us as soon as possible after placing your order at contact@alotstore.com.
If we haven't started the production of your article, we will proceed to a cancellation. You will receive a full refund of the article, not the shipping fees.
If the production of your order has already started or has been completed, we won't be able to cancel it. You will still be able to return it within 14 days after receiving it.
Delivery
Where do you deliver?
We deliver to every country within the European Union. We do not ship internationally outside of Europe at this time.
Where do you send the order from?
We send all the orders from our small studio, in Barcelona.
When will I receive my order?
After production, delivery takes 3 business days for Spain, and 3 to 7 business days for the rest of Europe. You’ll get a tracking number by email when your order ships.
How much is the delivery?
Shipping costs depend on your location and are shown at checkout before you pay.
Will I have to pay fees?
As we ship only within the European Union, all prices are including VAT.
No additional duties or taxes are applied.
The order got lost, what can I do now?
If you were unable to receive your order, please contact the courier company as soon as possible to schedule a new delivery. If the package is returned to us due to refusal, an incorrect address, failed delivery attempts, or failure to collect it from the pickup point, we will issue a refund once we receive it back.
Please note that the original shipping cost and any return expenses will be deducted from the refund amount.
If you would prefer a new delivery instead of a refund, you will need to pay the shipping costs again.
My order appears as delivered, but I didn't received it.
If your package shows as delivered but you haven't received it, we recommend checking with your neighbors to see if they picked it up. Sometimes, couriers may leave the package at a nearby pickup point if delivery could not be completed. In that case, please check the tracking link in your shipping confirmation email to see if a pickup point is listed.
If it still cannot be located, please contact us within 48 hours, and we will do our best to assist you.
Please note that it may not be possible to offer a refund or replace your order.
Return
How can I return an article?
You can request a return within 14 days after reception.
Items must be unused, in perfect conditions, with tags and original packaging.
Write to contact@alotstore.com within that time frame with your order number. We will send you the return address and instructions. Note that return shipping cost is your responsability.
Your refund is issued within 5 days after we receive it.
Do I have to pay to return my order?
Yes, return shipping is paid by the customer.
Products
Where do you produce?
We produce every item in our small studio in Barcelona. All fabrics, hardware and threads come from local shops in the city.
How do you produce?
Every piece is produced by hand, one piece at a time. We do the design and pattern making of everything we create. We cut, sew and pack every item ourselves, that's why you will never receive twice the same item :)
How can I take care of my product?
Find our full care guide here.
Gift card
How can I use my gift card?
Enter your gift card code at checkout, in the “Discount code or gift card” field. The amount will be deducted from your total.
If your order costs more than the card amount, you will have to pay the difference.
How long is my gift card valid?
2 years from the date of purchase. You’ll find the expiry date in the email with your code.
Can I order a physical gift card?
No, gift cards are only digital and sent by email. You can print it or forward it to the person you’re gifting it to :)