Shipping & Delivery Policy

Thank you for shopping with us. All our premium accessories are designed, handcrafted, and dispatched directly from our atelier in Barcelona, Spain. We ship exclusively to all countries within the European Union (EU).

1. Processing Times

Because our products are handcrafted locally, orders are processed, produced and prepared within 2 to 3 weeks. Once done, they're prepared for shipping within 2 to 3 business days (Monday to Friday, excluding Spanish national and regional holidays).

Once your order is handed over to the courier, you will receive an automatic email confirmation containing your tracking number.

2. Shipping Methods & Estimated Delivery

We partner with Correos and SEUR (DPD Group) to ensure reliable, fast, and fully trackable delivery across Europe. You can select your preferred carrier at checkout.

Destination	Courier Service	Estimated Delivery Time	Shipping Cost
Spain (Peninsula)	Correos Standard	2 – 4 Business Days	€4.50 (Free over €50)
Spain (Peninsula)	SEUR Express	1 – 2 Business Days	€6.50
European Union (EU)	Correos International	5 – 9 Business Days	€8.90 (Free over €100)
European Union (EU)	SEUR / DPD EuroLight	3 – 5 Business Days	€12.50

Note: Delivery times are estimates provided by our couriers. Remote or island regions may experience slightly longer delivery windows.

3. Tracking Your Order

All shipments are 100% trackable. As soon as your package leaves Barcelona, we will send you a tracking link via email. You can monitor its progress directly on the official Correos or SEUR portals using the provided tracking code.

4. No Customs, Duties, or Import Taxes

Since we source, craft, and ship entirely from Barcelona, Spain, all shipments destined for European Union member states are completely free of customs duties or cross-border clearance fees. The price you see at checkout is the final price you pay.

5. Address Corrections & Undeliverable Packages

• Please ensure your delivery address, phone number, and email are correct at checkout. We cannot modify shipping labels once the package has been dispatched.

• If a package is returned to our workshop due to an incorrect address or failure to collect it from a local pickup point, the customer will be responsible for the return shipping costs and any fees to re-send the items.

6. Damaged or Lost Shipments

If your package arrives damaged, please document the condition of the packaging immediately and contact our customer support within 48 hours of delivery. For packages lost in transit, we will open an official inquiry with Correos or SEUR to locate your items or issue a replacement/refund.